Ten Questions. Ten Straight Answers.

Nothing. Not the case review, not the callback, not the connection to an attorney, not the help getting to a medical appointment. Injury Support Illinois does not bill injured people, does not charge a consultation fee, and does not take a percentage of anyone's recovery.

The attorneys we connect people with work on contingency, which means their fee comes out of a recovery at the end of the case rather than from your pocket at the start. If there is no recovery, there is no attorney fee. Those terms are set out in the written agreement you would sign with that attorney — read it, ask questions about it, and do not sign anything you do not understand.

So who pays for all this? Attorneys in our network pay us a fee to receive connections. That is our entire business model and we would rather you hear it from us on the first page than wonder about it later.

Two different clocks, and people usually mean the first one.

Getting help: about an hour. Our goal is a real conversation with a real person within an hour of hearing from you, at any time of day or night. If you ask to be connected, that usually happens the same day.

Resolving a claim: months to years, honestly. A straightforward claim with clear liability, modest injuries, and completed treatment can resolve in a few months. A serious-injury case with disputed fault, multiple insurers, or a lawsuit on file commonly runs one to two years, sometimes longer. Workers' compensation claims run on their own timeline entirely.

The single biggest factor is your medical treatment. A claim should not be valued until the medical picture is reasonably clear, because settling early means settling before anyone knows what your care actually costs.

Anyone who tells you a date from a website is guessing. What we can promise is that you will not be left wondering what is happening — you will have a person to call.

In order of importance:

1. Get medical attention. Even if you feel functional. Adrenaline masks injuries for a day or so, and a delay between the accident and your first visit is the first thing an insurer uses against you.
2. Report it. Call the police after a crash; tell a manager and get an incident report after a fall; tell a supervisor within days if you were hurt at work — Illinois requires employer notice within 45 days (820 ILCS 305/6(c)).
3. Photograph everything, before it changes. Vehicles, the hazard, the scene, the lighting, your injuries, your shoes.
4. Collect names and numbers — witnesses, the other driver, the manager, the officer, and the report number.
5. Write down what you remember while it is fresh. What was said. What the weather was doing. What you were doing a second before.
6. Keep every document. Bills, discharge papers, letters, texts, and anything an insurer sends.
7. Be careful with the other side's insurer. You are generally not required to give a recorded statement or sign a broad medical release before you have spoken with an attorney, and early offers usually arrive before anyone knows what your treatment will cost.
8. Stay off social media about it. Those posts get found.

And do not wait to ask for help because your paperwork is incomplete. Nobody has ever been turned away from our line for showing up without a police report.

Honest answer: we cannot tell you, and neither can any website. Injury Support Illinois is not a law firm, we do not evaluate the merits of claims, and nothing here is legal advice. Whether you have a claim is a legal question, and only a licensed attorney who has looked at your specific facts can answer it.

What we can tell you is that the reasons people talk themselves out of calling are usually wrong:

• "It was partly my fault." Illinois uses modified comparative negligence. If your share of the fault is not more than 50%, you can still recover, with damages reduced by your percentage (735 ILCS 5/2-1116).
• "I did not go to the hospital right away." Common, and not automatically fatal to a claim.
• "I already talked to their insurance." Also common. Talk to someone on your side before you do it again.
• "My injuries are not that bad." Some injuries take weeks to declare themselves. Get checked.
• "There is no police report." Not required for a claim to exist.
• "I am worried about my immigration status." Ask us. Illinois personal injury law does not condition your right to bring a claim on immigration status, and this question comes up more often than you would think. Any specifics belong with an attorney.

Fifteen minutes on the phone costs you nothing and answers this properly.

The general answer is two years, and the general answer is exactly what gets people in trouble.

In Illinois, a personal injury lawsuit generally must be filed within two years of the date of the injury (735 ILCS 5/13-202). Wrongful death is generally two years from the date of death (740 ILCS 180/2).

The exceptions are shorter, and they are common:

• A city, county, park district, school district, or other local public entity — generally one year (745 ILCS 10/8-101). A pothole, a city vehicle, a public sidewalk, a public building.
• The CTA — generally one year (70 ILCS 3605/41).
• A bar or liquor licensee under the Dram Shop Act — one year (235 ILCS 5/6-21).
• Workers' compensation — notice to your employer within 45 days, and filing with the Commission within 3 years of the accident or 2 years of the last compensation payment, whichever is later (820 ILCS 305/6).
• Injured children — the clock generally does not start until their 18th birthday, giving them until roughly age 20 (735 ILCS 5/13-211).

There are also situations where the deadline runs from when an injury was or should have been discovered rather than when it occurred, and situations involving statutes of repose that cut off claims regardless. Those are genuinely complicated and belong with an attorney.

This is general information, not legal advice, and the deadline that applies to you depends on facts we do not know. If there is any chance you are close to one, call today. A missed deadline is the one mistake in this whole process that cannot be undone.

Straight version: it goes to our intake team, and then — only if you say yes — to a licensed Illinois attorney in our network who handles your type of case. Those attorneys pay us a fee to receive connections. That is how this stays free for you, and we would rather state it plainly than bury it.

What we do not do: we do not sell your information to data brokers, list brokers, or advertisers, and we do not hand it to a dozen firms so they can race each other to your phone.

We also keep a record of the exact consent language you agreed to, when you agreed to it, and from which page — so that if you ever ask what you signed up for, there is a real answer rather than a shrug.

You can tell us to stop at any time. Reply STOP to a text, or call (000) 000-0000 and say so. You can also ask us what we hold about you, ask us to correct it, or ask us to delete it. Full details are in our Privacy Policy.

One caveat worth understanding: once your information reaches an attorney, that attorney has their own privacy and professional obligations, and their own retention rules. We do not control their records.

Most likely not, and that surprises people.

The large majority of Illinois injury claims resolve through negotiation with an insurance company, without a trial. Many resolve without a lawsuit ever being filed. Of the cases that are filed, most settle during discovery or at mediation.

Filing a lawsuit is also not the same as going to trial. Sometimes a complaint gets filed because a deadline is approaching, or because an insurer is not taking the claim seriously — and the filing itself is what changes the conversation.

If your case is one of the small number that is tried, your attorney prepares you thoroughly. You would not be walking into a courtroom cold.

For what it is worth, geography: in Cook County, larger injury cases are generally heard in the Law Division at the Richard J. Daley Center, 50 W. Washington St., Chicago, while smaller claims go to the Municipal Department — the First Municipal District downtown, or one of five suburban district courthouses in Skokie, Rolling Meadows, Maywood, Bridgeview, or Markham. Workers' compensation claims do not go to court at all; they are heard by the Illinois Workers' Compensation Commission.

First, understand the role. The adjuster is not being dishonest with you, and they are frequently very pleasant. They are also not neutral, and they are not on your side. Their performance is measured partly by what claims cost their employer.

A few things that are generally true, though you should confirm them for your own situation with an attorney:

• You usually do not have to give the other side's insurer a recorded statement. Your own policy may require cooperation with your own insurer — those are different things.
• Be very careful with broad medical authorisations. A signature can open your entire medical history rather than just the records related to this injury.
• "How are you feeling?" is a claims question, not small talk. "Fine, just sore" gets quoted back months later.
• An early offer is an early offer. It usually arrives before anyone knows what your treatment will cost, and accepting it generally ends the claim permanently.
• You do not have to decide on the phone. "I am not prepared to discuss that today" is a complete sentence.

The safest thing you can say is that you are seeking counsel and will be in touch. Then call us at (000) 000-0000 and we will get you to an attorney in our network who can take that call for you.

It means the attorney's fee is contingent on getting you a recovery. No recovery, no attorney fee. It does not mean everything about a case is free forever, and the difference is worth knowing before you sign anything.

How it typically works: the attorney takes an agreed percentage of the amount recovered. If nothing is recovered, they take nothing.

Case costs are a separate line item, and this is the part people miss. Filing fees, medical record charges, deposition transcripts, expert witnesses, and investigators are costs, not fees. Contingency agreements differ on what happens to those if the case does not succeed — some firms absorb them, others may seek reimbursement. Ask that question directly, get the answer in writing, and read the agreement before you sign it.

One more question worth putting to any attorney you speak with: what comes out of a recovery before I see it? Depending on the situation, others may have a right to be repaid from it, and that affects the number that actually reaches you. We are not the right party to answer that — ask the attorney to walk you through the arithmetic before you sign anything.

And to be clear about our side of it: Injury Support Illinois never charges you anything, win or lose. We are paid by the attorneys in our network, not by injured people.

Attorneys pay us. You never do.

Specifically: attorneys who participate in our network pay us a fee to receive connections from people who have asked to be connected with an attorney. That is the only source of our revenue. We do not charge injured people, we do not take a share of any settlement or verdict, and we do not sell your information to data brokers or advertisers.

We say this on the home page, in the footer of every page, beside every submit button, and here — partly because Illinois rules require that a service like ours not create the impression that connections are made without payment from the attorney, and partly because you are about to tell a stranger about the worst week of your year and you deserve to know who is funding the conversation.

What that fee does not buy. It does not buy influence over your case. It does not give us any interest in your recovery. It does not let an attorney be described here as the "best" or the "right" one for you — we do not rank, rate, recommend, or endorse any attorney, and we do not analyse your legal problem in deciding who receives your information. Illinois Rule of Professional Conduct 7.2(c) prohibits a service like ours from creating that impression, and we would not want to anyway: choosing who represents you is your decision, not ours.

If any of that changes, this page changes with it.